F.A.Q
Common questions about matching, hiring, and post-hiring support.
We start by understanding your household needs, lifestyle, and expectations, then assess each helper’s experience, strengths, limitations, and working style. Our matching process focuses on suitability and compatibility, not just resumes or nationality.
Yes. Employers are encouraged to interview helpers before making a decision. We guide you on what questions to ask and help clarify expectations on both sides so you can decide with confidence.
No. We recommend helpers based on suitability rather than experience alone. Depending on your needs, we may suggest experienced, transfer, or new helpers after explaining the differences clearly.
The process includes selecting a suitable helper, completing MOM requirements, preparing employment documents, and coordinating deployment. We manage the entire hiring process step by step to ensure clarity and compliance.
The timeline depends on whether you are hiring a transfer helper or a new helper from overseas. We provide realistic timelines upfront based on availability and processing requirements.
Yes. As a licensed employment agency, we handle MOM submissions, work permit applications, employment documentation, and required arrangements in accordance with regulations.
Yes. We assist with hiring transfer helpers currently in Singapore as well as direct hires, subject to eligibility and MOM requirements.
Fees may include agency service fees, mandatory insurance, medical checks, and government-related costs. We explain all applicable fees clearly before proceeding.
No. We believe in transparency and explain what is included and excluded upfront so employers can make informed decisions.
If issues arise, we first aim to resolve them through guidance and mediation. If the helper is still not suitable, we will explain available replacement option in accordance with agreed terms.
Yes. We regularly support first-time employers by explaining each step clearly, answering questions, and providing practical advice throughout matching, hiring, and post-hiring stages.